FAQ

1. How can I place an order?

   • Visit the shop and select the desired items.
   • Add the items to your shopping cart and proceed to checkout.
   • Enter your contact details and delivery address.
   • Choose a payment method and complete the order.                                   

2. What are the shipping costs?

   • Our packages are processed by PostNL. The shipping costs are €6.95 unless stated otherwise.
   • For packages to foreign countries, a different rate applies depending on the destination.
   • More information about shipping costs can be found on the PostNL website.

3. How long does it take for my order to be delivered?

   • The delivery time depends on the destination country and the chosen shipping method.
   • Typically, orders are delivered within 3-5 working days. Our shipments are dispatched every Wednesday and Friday.
   • You will receive a tracking code once your order has been shipped.

4. Can I cancel my order?

   • Yes, you can cancel your order until it is shipped.
   • To cancel your order, contact the customer service of the webshop.

Payment 

5. What payment methods are available?

• The payment methods are iDEAL and Apple Pay.

6. Is my payment secure?
• Yes, all payments in the webshop are secure.
• The webshop uses an SSL certificate to protect your data.

Returns 

7. Can I return my order?

• Yes, you can return your order within 14 days.
• Items must be unworn, undamaged, and in the original packaging.
• More information about returning orders can be found on the RETURNS page.

8. Will I get a refund if I return my order?
• Yes, you will receive your money within 5 working days once the webshop has received the returned items.
• The refund will be made through the payment method you used when placing the order.

Customer Service 

9. How can I contact customer service?

• You can contact customer service through the webshop website.
• Customer service is available via email and WhatsApp.

10. What are the customer service opening hours?

    • Customer service is available Monday to Friday from 09:00 to 17:00.                                                                                                             

11. Is my information safe?

• Yes, all information you provide to the webshop is secure.
• The webshop uses an SSL certificate to protect your data.

Tips:

• Read the webshop’s terms and conditions before placing an order.
• Check the size chart before ordering clothing.
• Contact customer service if you have any questions.

We hope this FAQ has answered your questions.

Enjoy your order!